Lỗi could not complete your request because of a program error

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If Photosiêu thị seems to be fighting you at every turn, and you keep getting told that it "could not complete your request because of a program error," here"s how to lớn fix some comtháng problems to lớn help get it running smoothly again.

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Maybe it happened suddenly after an update, or perhaps it"s been happening for a while now. You go khổng lồ open a tệp tin in Photocửa hàng, but instead, the program spits out an error that reads, "Photocửa hàng could not complete your request because of a program error." If this sounds familiar, don"t worry — you"re hardly alone. As it turns out, plenty of users have noticed this problem cropping up in recent years.

One of the most frustrating parts of this error is that it is entirely nondescript, and doesn"t really tell the user anything. As it turns out, it can be caused by one — - or more — of several problems.

Conflicting settings and customizationsOutdated version of PhotoshopInsufficient GPU resourcesGPU instabilityCorrupted program files

The error can occur on any Mac but seems lớn happen more often on a Mac that runs macOS Catalimãng cầu or macOS Big Sur. This problem is also not unique lớn macOS, either — as it turns out, Windows users are suffering too.

For both Windows và macOS users, the error often occurs when users attempt to lớn create a new file or open an existing one. However, some users note that it has happened when performing certain functions in Photocửa hàng, such as merging layers or applying filters, as well.

The problem is so comtháng, in fact, that many people have learned to lớn live sầu with it, assuming that it"s just part of the way Photoshop functions now.

You can tell things are bachồng to normal because Photocửa hàng is giving me the "Could not complete request due to a program error" message again

— Erik of the Web (

Fortunately, it doesn"t have to lớn be that way. For macOS users, we"re here to show you some of the most common solutions lớn this problem, as well as explain what causes them.

If you see the issue crop up when you need to lớn open or create a new tệp tin, restarting your Mac should be enough to lớn solve the problem, albeit temporarily. This is only a quiông chồng fix, & when you get a chance, you should take the time to lớn try some of the solutions listed below.

Below are several fixes that could eliminate the problem, especially if you"re running an older machine.

Chances are, you probably already know if you meet the minimum requirements for Photoshop or not, but it never hurts to make sure.

ProcessorHãng sản xuất Intel processor with 64-bit support; 2 GHz or faster processor with SSE 4.2 or laterSame as minimum
Operating SystemmacOS Mojave sầu (version 10.14) or latermacOS Big Sur (version 11)macOS Catalimãng cầu (version 10.15)
RAM8 GB16 GB or more
Graphics CardGPU with Metal support2 GB of GPU memoryGPU with Metal support4 GB of GPU memory for 4k displays và greater
Hard disk Space4 GB of available hard-disk space; additional space is required for installationSame as minimum

Adobe Photocửa hàng can be a bit fickle, & one of the best ways you can keep it running smoothly is to lớn make sure that you are running the most current version of Adobe Photosiêu thị. The easiest way to lớn vày that is to lớn utilize the Adobe Creative sầu Cloud phầm mềm, which you likely have sầu used lớn install Adobe Photoshop.

Cđại bại Photoshopxuất hiện Adobe Creative sầu CloudIn the sidebar, cliông chồng All AppsVerify that Photocửa hàng is up to dateIf it isn"t, click UpdateRestart your Mac

The Generator plugin allows users khổng lồ create image assets in real-time as you work, avoiding the need khổng lồ copy, slice, và export each layer manually. Unfortunately, sometimes the Generator can cause Photocửa hàng lớn behave erratically, especially on systems with older GPUs.


mở cửa PhotoshopIn the top menu bar, click PhotoshopClichồng PreferencesClichồng Plug-InsUncheck Enable GeneratorClick OKRestart Photoshop

If you"ve sầu changed your Cache levels in Photocửa hàng, you may have put undue strain on your graphics processor — most notably if your Cađậy is set to 1. Resetting them lớn the default can help eliminate issues.


xuất hiện PhotoshopClick Photoshop in the top menu barClick PreferencesCliông xã PerformanceSet Cabịt Levels to 4Clichồng OKRestart Photoshop

GPU acceleration can make Photoshop run better on newer systems, but when enabled on older systems can cause instability, preventing the program from creating or opening new files.


Open PhotoshopClick Photoshop in the top thực đơn barCliông chồng PreferencesClichồng PerformanceUnkiểm tra Use Graphics ProcessorCliông chồng OKRestart Photoshop

If this fixes the problem, you may be able lớn re-enable GPU acceleration và use a less intense drawing mode, which allows you to take advantage of GPU acceleration but is not as physically demanding on your system.

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Open PhotoshopIn the top thực đơn bar, cliông xã PhotoshopClichồng PreferencesCliông xã PerformanceCheck Use Graphics ProcessorClichồng Advanced SettingsIn the dropbox that appears, select Basic or Normal, & then click OKClichồng OKRestart Photoshop

The easiest and most effective sầu way khổng lồ rephối Photoshop"s preferences is khổng lồ remove the user preference folders and force Photocửa hàng lớn recreate them upon the next launch. This will rephối your preferences, which may be annoying, but is likely lớn fix any user-error-caused issues.


Quit Photoshopxuất hiện FinderIn the top thực đơn bar, click GoCliông chồng LibraryNavigate and enter the thư mục named PreferencesLocate all labeled Photocửa hàng SettingsDrag these folders to your Desktop, if you wish khổng lồ baông chồng them up, or the Trash if you decide not toRestart your Macxuất hiện Photoshop

There are a couple of uncommon situations that we"d lượt thích to address in this tip as well. This includes those who have kept the same install across the 32-bit lớn 64-bit change introduced with macOS Catalina và those running pre-Creative sầu Suite versions of Adobe Photoshop.

If you haven"t reinstalled Photosiêu thị since switching from Mojave to Catalimãng cầu or Big Sur, you may be able lớn save sầu yourself plenty of problems by simply deleting and reinstalling Photoshop. As it turns out, the jump from one operating system lớn the next can cause some settings issues. If you"ve got the time và effort to lớn vì this, it may be worth trying out first.

If you are running Photocửa hàng CS6 or earlier, odds are, there"s not much khổng lồ be done for your program. Photoshop CS6 was released in 2012 and was sunset in năm nhâm thìn. Photosiêu thị CS6 is a 32-bit program, so anyone running any macOS operating system from Catalimãng cầu forward wouldn"t be able khổng lồ use it anyway. There have sầu been some savvy macOS Mojave users that have sầu managed khổng lồ install và keep Photosiêu thị CS6 running on their machines, though, so it is possible — at least for now.

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